Shipping Policy

  • Please double or triple check the address provided during checkout.  We are not responsible for orders shipped to an incorrect address, if an incorrect address is provided.  If an order shipped to an incorrect address is returned to our office, the package can be re-shipped at your request and expense.  If the package is lost entirely after being shipped to an incorrect address, a replacement purchase will need to be made.

 

Metropol DEX Pre-Order

  • When will the pre-orders start shipping?

    • Production of the new batch of Metropol DEX cardistry trainer decks is expected to finish mid October, 2016. Orders will begin shipping about a week after that.  As production gets closer to completion, more exact dates will become available.

  • Any order containing a mix of in-stock items and pre-order items will ship at the same time.  If you'd like to receive your in-stock items sooner, please place a second order for those items only.

 

Frequently Asked Questions

  • When will my order ship?

    • All orders are shipped through Canada Post and typically ship the next business day.

  • How long will it take for my order to arrive?

    • All orders are shipped from Ontario, Canada through Canada Post, and follow the Canada Post delivery standards.

      • Within Canada - 2-4 business days

      • United States - 5-8 business days

      • International (Air) - 6-10 business days

      • International (Surface) - 4-12 weeks
        *This service is only used for orders of 3 or more decks traveling beyond Canada or the United States.  If you would like a faster shipping option, please contact us directly before placing your order.

  • Will I receive a tracking number with my order?

    • Due to the high cost of shipping small tracked packages through Canada Post, most orders will not include a tracking number.  Larger packages (12 or more decks) will typically include a tracking number as part of Canada Post's shipping service.  If a tracking number is preferred, please contact us directly before placing your order so that we can get you the best possible rate on tracked shipping.

 

Please contact us if you have questions about any of the above.